Support

With Platform Direct you can be assured we will be there to provide help and assistance when you need it.

Support Resources

We have a range of support resources available 24/7 and on demand, including:

• Video tutorials taking you step-by-step through the most commonly used areas of your system
• An online knowledgebase with frequently asked questions and how-to guides
• An intuitive troubleshooter system that has been developed to assist you in solving day to day problems
• Platform Direct product manuals

Online Support System

If you can't find an answer to your question in our online resources then you can escalate your query to our online support system. The online support suite allows you to lodge support requests online, prioritising its urgency. The Platform Direct help desk personnel then reviews each request and takes appropriate action to escalate the requests.

Clients can always log into the system to view the current status of help desk requests, as well as review closed requests.

While the online support suite allows us to provide a super efficient support and help desk service, personalised telephone support is also available.

You can access our support resources and online support system by clicking the "Help" link in your Platform Direct account.